Federated Wireless is unlocking a spectrum of possibilities, leading the wireless industry through the shared spectrum revolution. By enabling a new shared economy model via standardized subscription costs and pricing, Federated Wireless is giving organizations of all sizes the opportunity to become a carrier and cost-effectively deliver new services via the spectrum. Federated Wireless’ unique approach allows carriers old and new to quickly and cost-effectively utilize and leverage spectrum for a broad range of services, such as Private-LTE applications or network densification for 5G. This not only ensures that this finite resource is preserved and available for the next wave of mobile business innovation, but will result in businesses and consumers experiencing better service quality whether they are indoors or outdoors, rural or urban, allowing us to have it all no matter where we are.
We are seeking a Director of Customer Support to report to the Vice President of Sales who will have full responsibility for leading our Customer Support Operations. The Director of Customer Support represents Federated Wireless on high profile escalations and has primary responsibility for customer satisfaction and major incident management. We expect this leader to bring a level of energy and experience in relentless improvement, development of best practices and implementation of lean processes and quality execution. By demonstrating exceptional leadership skills, a passion for customer service and a proven methodology for building a culture of continuous improvement, this is a prime opportunity for an experienced customer operations lead to make a significant impact on a growing company with a large market opportunity.