The VP of Customer Operations position will have overall strategic and operational responsibility for all program areas to support major accounts. As a key member of the senior leadership team, the VP, Customer Operations will obsessively focus on key client requirements and deliver programs on time, within budget, and within scope to meet their expectations. This individual will also be responsible for customers’ platform operations, performance, technology introduction, trials, overall program management and customer life cycle management.
Technical Customer Operations:
Leveraging technology to deliver new innovative industry changing customer experience is the corner stone of this position.
Federated Wireless’ Spectrum Controller, which delivers software-defined spectrum through a cloud-based Spectrum Access System (SAS), protects Federal incumbents with a redundant network of Environmental Sensing Capability (ESC) sensors, and provides a robust set of lifecycle management tools with real-time visibility for optimizing and monetizing Citizens Broadband Radio Services. The company has a large ecosystem of preintegrated CBRS partners to reduce integration and interoperability testing and speed time-to-market.
Federated Wireless customers are highly advanced Service Providers that span the globe and require continual access to their platforms and tools on a 24x7 basis. We are looking for a senior leader within the SaaS industry, with engineering, operational, and people management experience to lead the development and operations of Federated Wireless customer experience.